Terms & Conditions

Terms and Conditions for Montezuma Casino

Acceptance of the Terms

1. These Terms and Conditions ("Terms") govern your use of Montezuma Casino's online gaming services, including but not limited to playing games, placing bets, making deposits and withdrawals, and participating in promotions.
2. By accessing or using our services, you agree to be bound by these Terms and any amendments thereto.
3. If you do not wish to be bound by these Terms, please refrain from accessing or using our services.

Eligibility Requirements

Eligibility

1. You must be at least 18 years old (or the age of majority in your jurisdiction) to access or use Montezuma Casino's online gaming services.
2. Our services are intended for individuals and not commercial entities.
3. We reserve the right to refuse registration or terminate accounts if we believe you do not meet these eligibility requirements.

Minimum Age Requirements

Minimum Age

1. You must be at least 18 years old (or the age of majority in your jurisdiction) to access or use Montezuma Casino's online gaming services.
2. We may request documentation from you to verify your age and identity, which we reserve the right to check.

Geographic Restrictions

Geographic Restriction

1. Our services are intended for users located within certain geographic areas as specified on our website (the "Restricted Territories").
2. You must not access or use our services if you are physically present in any country that is prohibited from accessing our platform.
3. We reserve the right to modify these restrictions at any time and without prior notice.

Account Registration Rules

Account Creation

1. To create an account, you will be required to provide certain personal details and information about yourself as prompted on our website or mobile application.
2. You must not use our services if your name is subject to sanctions by any country or international authority (including but not limited to terrorist organizations).
3. We reserve the right to refuse registration or terminate accounts that we believe do not meet these requirements.

One-Account-Per-User Policy

Multi-Accounting

1. Each user must have only one account on our platform.
2. You agree not to create duplicate, proxy, or ghost accounts for yourself or others.
3. We reserve the right to merge multiple accounts into a single account if we believe that you have violated these requirements.

Identity Verification and KYC

Verification Requirements

1. To protect against money laundering and other financial crimes, we require all users to go through our identity verification process (KYC).
2. This may include providing identification documents such as passports or driving licenses.
3. We reserve the right to verify your personal details with third-party databases.

H4 Account Accuracy Obligations

Accurate Information

1. You must provide accurate and truthful information when completing our registration form.
2. Your account data, including username and password, is confidential and protected by law (including but not limited to, copyright laws).

H5 Account Security Responsibilities

Account Safety

1. It's your responsibility to protect the confidentiality of your login credentials (username and password).
2. We recommend that you use strong passwords and enable two-factor authentication for additional security.
3. You must notify us immediately if there is any suspicious activity with regard to your account.

H6 Login Credentials and Password Protection

Login Credentials

1. Your login details will be stored securely on our servers using industry-standard encryption techniques (SSL).
2. You are not permitted to share or transfer your username and password, nor should you use someone else's credentials.
3. We reserve the right to invalidate any account that has been compromised through misuse of the user's log-in information.

H7 Restricted Behaviour and Prohibited Activities

Unacceptable Behavior

1. Certain behavior on our platform is strictly forbidden (including but not limited to, colluding or cheating at games).
2. Examples include but are not restricted to:
   • Promoting unfair advantage
   • Insulting other users or employees of Montezuma Casino
   • Posting false reviews or ratings on any platforms we provide links to for players feedback and support
3. We reserve the right to discipline you should such behavior occur.

Bonus Abuse Prevention

Bonus Rules

1. Bonuses are subject to a set number of plays (playthroughs) which must be completed before they can be withdrawn.
2. You agree not to abuse our bonuses in any way, including but limited to:
   • Creating duplicate accounts solely for claiming multiple free bets
3. We reserve the right to cancel and nullify such activity.

H4 Deposits and Withdrawals

Payment Options

1. You must comply with all applicable laws when making deposits or withdrawals from your account.
2. Payment services are provided by third-party payment processors (third-parties), you acknowledge that these services can be subject to fees, processing times and availability of funds may change at any time.

H5 Verification Before Withdrawals

Withdrawal Requirements

1. To withdraw your winnings, we require verification of the owner's identity.
2. We will verify this through either in-person identification, documents submitted via mail or digital upload on our website.

H6 Processing and Review Procedures

Account Closure Procedure

1. If we believe that you have violated these Terms, we may take disciplinary action which can include account closure.
2. Any complaints or disputes arising from the handling of accounts will be resolved in accordance with this clause.

H7 Responsible Gambling Expectations

Responsible Gaming Policy

1. We promote responsible gaming practices and encourage players to set a budget before playing.
2. If you have any concerns about your gaming habits, we recommend contacting our customer support team for advice on setting limits or taking breaks from play.

H8 Self-Exclusion and Account Restrictions

Self Exclusion & Time-Out

1. You may choose to temporarily self-exclude yourself from using the service for a maximum of 30 days.
2. This is by far the most effective option, because it removes you completely from being able to access our platform during your chosen period.

H9 Game Fairness and RNG Systems

Game Integrity & Software Compliance

1. We utilize state-of-the-art Random Number Generation (RNG) technology for all games which are audited on a regular basis.
2. This ensures fair play, transparency, and confidence in the integrity of our casino platform to provide you with an engaging experience.

H10 Technical Interruptions or Voided Gameplay

System Availability & Technical Issues

1. We take no responsibility for downtime caused by technical issues beyond our control (including but not limited to server outages, power failures).
2. In case of a technical problem we will attempt to resolve the issue as quickly and efficiently.

H11 Suspension or Closure of Accounts

Account Termination Conditions

1. These Terms may be modified at any time with immediate effect.
2. We reserve the right to terminate your account if you have contravened our policy on cheating, non-payment or other prohibited behavior; such actions will lead to no reimbursement for bets made by a terminated user.

H12 Intellectual Property and Platform Ownership

Rights of Ownership & Use

1. Montezuma Casino's online gaming platform (including software and content) is the intellectual property of Montezuma Limited.
2. Our Terms grant you limited right to use our services, subject always to these conditions.

H13 Limitation of Liability

Liability Disclaimer

1. We limit our liability in respect of losses, damages or any other claim arising from access to or use of our platform.
2. You agree not to hold us liable for unforeseen events (including but not limited to power failures).

H14 Modification of Terms

Changes To The T&Cs

1. These Terms may be modified at any time with immediate effect.

H15 Contact or Support Guidance

Help Desk & Customer Services

1. For support with an issue, you are welcome to get in touch using one (or more) methods:
   • Live chat via our website and/or mobile app.
   • Telephone – call during normal business hours.

H16 Applicable Licensing or Regulatory Oversight

Regulatory Compliance

1. Montezuma Casino is licensed by the UK Gambling Commission under license number.
2. Our platform operates in accordance with applicable law and regulations, including but not limited to:
   • The General Data Protection Regulation 2016
   • Money Laundering Regulations

By continuing to access or use Montezuma Casino's services, you signify your understanding and agreement to the Terms contained herein, which are effective immediately.